Run your campaigns with Ochre's flexible store management and customer support teams.
Support is handled by full-time professional staff working from the Ochre London office. There is no outsourcing, nor do we have a high turnover of support workers; they are music lovers and buyers themselves.
The Admin and Support team works across all our clients meaning we have a dedicated and experienced team and a high availability of support staff.
Our team do not pretend to be you, but work on your behalf professionally and effectively.
Ochre operates with total transparency when running stores.
Admin access provides a full view on all orders, shipments and activity, enabling clients to check on everything in real time.
Timelines on orders and shipments provide detail of the activity of our customer support team and provides reasons why actions have been taken.